Frequently Asked Questions - Bungee Connect Developer Network

How does the Community Forum work?
The Community Forum provides a place for customers to discuss support topics and learn. At its heart are the message boards, where members post questions and answers.

Guests (un-registered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get email notifications on new posting activity.

What is my role in the Community?
You are essential to the Community. By posting questions and sharing answers, not only do you contribute to a unique, customer-built knowledgebase, but you also become part of a virtual support network extending across literally hundreds of thousands of potential users.

We encourage you visit often and participate. Come with your toughest issues- chances are, someone has a solution or can point you in the right direction. If you find a solution that works, let others know, and pass along your own tips and insights- you just may have the answer someone else has been seeking!

Please remember to thank fellow users who have assisted you. Show your appreciation by rating helpful messages, posting thank you replies, or sending positive feedback to Forum management.

What is my responsibility in the Community?
We want the Community Forum to be appropriate, friendly, informative, and fun for all users. The Community Forum Terms of Service sets forth Rules and Guidelines so that you know what is expected of you, and what you can expect from other participants, when using the Forum.

Registration and Logging In

Why should I register?
Registration allows you to fully participate in the Community Forum. If you register, you'll be able to:

Post new messages
Post responses to existing messages
Receive e-mail notification when someone responds to a specified post or thread
Exchange Private Messages with other members
Personalize your experience on the boards.

What can I do if I don't register?
Even if you don't register, you can still browse and read Forum messages as a "guest". You just can't interact with the other members or personalize the way boards are displayed.

How do I register?
To register, just click the Register link. The Registration page will be displayed.

On the registration page

Enter a Screen Name.
Your screen name is your Forum identity. It appears whenever you post to the message boards or send private messages. Most members create anonymous names for privacy: it helps them feel more comfortable participating. Be creative, have fun with it, but choose carefully- your screen name cannot be changed once registration is complete.
Enter a Password.
Your password is a secret word that no one else knows. That way, no one else can pretend to be you. Your password should be something you can remember, but that no one else will guess. It's good to put numbers in your password. For example, your password might be f0rh3sajgf.
Note: The password will be hidden with asterisks when you type it. This is to prevent someone from looking over your shoulder to see it.
Note: Passwords are case-sensitive. When you login to the Forum, you will need to type the letters in upper or lower case exactly as they were entered at the time of registration.
Enter your Password again. This is to ensure that you typed the password the way you meant the first time.
Enter your E-mail address.
Certain features of the site, such as subscriptions, will only work if you enter your real e-mail address. Also, the system will require you to validate your e-mail address by replying to an e-mail sent to the address you enter. Making sure that all users have valid e-mail addresses helps the administrators maintain a helpful community.
Enter your E-mail address again. This is to make sure you typed it correctly. (A common mistake with new registrations.)
If you're using a secure computer (one other people can't use), you can check the Remember Password checkbox.
If this box is checked, you won't have to log in every time you come to the site.
Read the Terms of Service and check the I have read and accept the terms of service checkbox.
If you want, you can enter your First Name and Last Name in the optional fields.
If the Timezone indicated isn't the timezone you're in, change the timezone to match your location.
If the area you're in uses Daylight Savings Time, check the Daylight Savings Time checkbox, even if it's not currently that part of the year.
Click Register.
A confirmation e-mail will be sent to you immediately. Click the activation link in this email. Once you do, you'll be able to post messages on the boards. Until then, feel free to read messages posted by other users.
Note: you must have cookies enabled in your browser to register and log into the Forum.

How do I log in?
Once you've registered and confirmed your registration, you can log into the boards and begin personalizing your experience.

At the top of any Forum page, click Login.
Enter your login in the Screen Name field.
Enter your password in the Password field.
Click Sign In.

If you don't want to keep having to enter your password, and you're at a computer that other people can't get to, you can check the Save My Login checkbox before clicking Sign In.

If you forgot your password, click the link at the bottom to have it sent to your e-mail address.

How do I get back a lost password?
If you've forgotten your password, you can have the system send it to your e-mail address.

Go to the login screen.
Click the link at the bottom of the page.
You'll be taken to a screen that will ask for your e-mail address. The login and password associated with that e-mail address will be sent to the given e-mail address.

Browsing and Searching

How are the message boards organized?
The community is divided up into different categories which are based on broad topics. Each category contains boards which get more specific about the topic or subject. Find the category and message board title that best describes your question or comment.

How do I browse for information?
Many users like to get started by exploring the message boards. Choose a category that best fits your topic. Next, look over the list of boards, find one whose title pertains to your question or comment then click on its title. Take some time to read ones that look promising by clicking the message title, or subject. You can use the Previous/Next buttons to browse to other pages and messages.

Use the Jump To a Message Board pulldown menu to go directly to boards in any category of the Forum. (This menu is found near the top of most Forum pages.) If you can't find what you need by browsing, use the Search Forum tool, as described below.

How do I search for information?
To search the Forum, type keywords for your topic into the Search Forum text box and click the search icon. (This text box is found near the bottom of most pages.) A page of search results will be displayed. Browse the search results in the same manner you would a message board.

To perform a more in-depth search, click the Advanced link found on the left side of most Forum pages. This search allows you to limit your query to a specific board, specific parts of the message (subject vs. body) and other advanced parameters.

You can also search for Forum members by clicking the Users tab on any search results page and using the search options on this page.

Personalization

How do I change the icon next to my name?
The icon (also known as an avatar) is a way to personalize your user name a bit. You'll get one as a default, but you can change it to something you like better.

Login to the Forum.
Click the My Profile link.
Click the Icons tab.
A list of available icon categories will be displayed on the left side. When you click on a category, the icons in that category will display on the right.
Click on any icon to use it as yours. Your current icon always shows up at the top of the icons page.

How do I create a signature for my posts?
Your signature is text that appears at the bottom of every message you post to the boards.

Login to the Forum.
Click the My Profile link.
Click on the Personal Profile tab.
On the Personal Profile tab, fill in the text you want for you signature in the Signature field.
If the administrator allows it, you'll be able to use HTML in your signature. If not, you won't.
Click Save Changes.

How do I tell other users about me?

Login to the Forum.
Click the My Profile link.
Click the Personal Profile tab.
Find the Personal Profile section and fill in any fields you want to share.
By default, any information you type in this section is shown to everyone. However, you can limit display to only members on your Friends List by choosing the Friends Only option in the Profile Privacy section at the bottom of the Preferences tab.

What is my Friends List and how do I add users to it?
Your Friends List has three functions in the Forum:

If you have entered personal information on your Personal Profile page, and if you have checked the Friends Only option for Profile Privacy on your Preferences tab, then only people on your Friends List will be able to see your personal information.

Similarly, if you have checked the Friends Only option for Online Status on your Preferences tab, then only people on your Friends List will be able to see when you are online or not.

When you send a message in the Private Messenger, all your friends will appear in a dropdown menu that you can select from. You can then send one of them a message without having to type their user name into the Send to field.

How do I set my Forum viewing preferences?
There are a number of display preferences you can set for your Forum experience. These are described in the table below. To modify:

Log into the Forum.
Click the My Profile link.
Click the Preferences tab.
Make any changes you wish, as described in the table below.
Click Save Changes.

Display Settings
Timezone Offset from GMT	Sets the default posting time for all messages. When a user views a message, the time and date it was posted is interpreted as the default timezone. If a user posts a message at 11 PM Eastern Time, for example, and the server is set to Central Time, the message will show up as having been posted at 10 PM CT. Registered users can change the default timezone for their view in their own preferences. The time is set as an offset from Greenwich Mean Time (GMT), also known as Universal Time (UT) or Zulu Time. Enter the number of hours your timezone is ahead or behind Greenwich, England. Pacific Time in the United States, for example, is -8. Eastern Time is -5.
Automatically Adjust Times for Daylight Savings	If your default timezone setting is in an area that observes Daylight Savings Time, check this box.
Board Format	This option sets the default format for all boards in the community. This option can be overridden in individual boards and by registered users. Threaded - Traditional message board format. Replies to a message are listed under the original message, indented as in an outline. Good for picking individual messages out, not so good for following a particular thread. Linear - Only the original post in a thread is shown on the main screen. Clicking on the headline brings up a page with all the replies shown together. Good for reading a whole thread all at once. Split Screen - Shows the list of messages, in threaded format, in the upper half of the window and a message in the lower. Any message clicked on in the upper screen displays in the lower. Note: Split Screen format is only available in Internet Explorer 5.5 or later.
In Split Screen Format, Collapse Threads by Default?	Only applies if you have set Board Format to Split Screen Format. In Split Screen format, threads show up in outline format. They can be expanded or collapsed by clicking the + or - symbol next to the thread. This checkbox indicates whether your default view is to have all the threads expanded or all the threads collapsed.
Menu Bar Display Style	You can indicate whether menu bar entries show a text label, an icon, or both.
Bandwidth Options	Sets the default bandwidth options for all boards in the community. Setting can be overridden at the board and user level. The Normal Bandwidth setting is good for users on high-speed connections or fast modems. Users on very slow modems may want to use the Low Bandwidth option, which reduces the number of images that are downloaded.
Messages Per Page in Linear Format	Indicates how many messages appear on each displayed page if the board format is set to Linear. If your users generally have larger display monitors, you can increase this number. If smaller, then you can decrease it.
Messages Per Page in Split Screen Format	Indicates how many messages appear in the top panel when you view the boards in split screen format.
Messages Per Page in Threaded Format	Indicates how many threads appear on each displayed page if the board format is set to Threaded. If your users generally have larger display monitors, you can increase this number. If smaller, then you can decrease it.
Automatic Message Marking Options	When you open (read) a message, it is automatically marked as read. Some boards have so much traffic that not all users can keep up, so there are other ways to have messages marked as read. Never (Manual) - This option, always available, leaves all unviewed messages marked as unread unless you have actually read them or specifically mark them as read. Mark by Days - All unread message older than the number of days indicated in the Auto Mark Read Days field are marked as read. Mark after Logoff - All unviewed messages are marked as read whenever you log off.
Auto Mark Read Days	If you selected Mark by Days in the Automatic Message Marking Options radio buttons, you'll need to specify the number of days after which unread messages will be marked to read.
Show Confirmation Page on a Successful Post	Shows a post confirmation page on a successful post with links to the board and message. If this is unchecked, on a successful post a redirection to the board takes place.
Personal Privacy Settings
Profile Privacy	Lets you determine who can view your profile. All - Everyone can see your profile. Friends Only - Only people on your Friend List can see your profile. None - No one can see your profile.
Online Status	Lets you determine who can see whether you're online. All - Everyone can see when you're online. Friends Only - Only people on your Friend List can see whether you're online. None - No one can see whether you're online.

Posting Messages

How do I post a message?
Go to the board you want to post on, and click the New Message link near the top of the message list.

On the Post Message page, you will see a Subject area and a Body area.

In the first field, the Subject field, type a title for you message.
This is the only part of the message that shows up on the message listing page, so try to make it something that will be clear and concise. Use keywords about your topic.
In the second field, the Body field, type your message. Put details about your topic here. If you are posting on a technical topic, it is helpful to include all pertinent information regarding your inquiry in the body.
You can use the controls to change the fonts, colors, and other aspects of your message. You can add smiley faces using the smiley menu. And you can format the text at the character or paragraph level. Note: the message editing controls are only available in Internet Explorer, version 5.5 or later.
If you want, you can click Check Spelling to look for misspelled words, or you can click Preview Post to see what your post will look like on the boards. Note: the spell checking and preview features are only available in Internet Explorer 5.5 or later.
When you are happy with your message, click the Submit Post button.
Your message will be added to board and everyone else on the board will be able to read it.

How do I reply to a message?
Use the Reply button in a message to write a response to a particular post. You'll see a screen similar to the Post Message screen. There are a few differences:

When you reply to a post, the subject line will be filled in for you automatically. You can change it if you want.
You can use the Quote Post button to paste the message to which you are replying into the body of your reply.

Also, when you post a message as a reply, it will be added to the existing thread. It won't create a new thread.

How do I rate a message?
Please take the take the time to rate helpful messages. To do so, log into the Forum and look for the Rate This Message (Thread) feature at the bottom of messages and threads.

Note: authors cannot rate their own messages and users may rate a specific message only once. All ratings are automatically averaged.

What is a "thread?"
When one or more people reply to a particular message, a "thread" is created. A thread is a series of posts that go together. If you've ever heard of someone "following the thread of a conversation," you get the idea.

If you post a new message, then that starts a new thread. If you reply to an existing message, then that message becomes part of the original message's thread.

How do I use macros?
The Macros feature allows you to create boilerplate text that you can paste into any message with the click of a mouse. Note: macros are only available in Internet Explorer, version 5.5 or later.

To set up a macro:

Log into the Forum.
Click the My Profile link.
Click the Macros tab.
Fields for entering up to nine (9) macros will be displayed.
In the Macro 1 Title field, enter a short title for your first macro.
The title should be short because it will show up in a pulldown menu. Make sure it is distinctive enough that you will remember which title belongs with which macro.
In the Macro 1 field, enter the text you want to be able to paste. If your boards allow HTML, you can use HTML tags in the field.
Enter any other macros you wish.
Click Save Changes.
Your macros will be saved to your profile in the database.

Note: If there is particular text that you wish to appear at the bottom of every message you post, put the text in a signature instead of a macro.

To use a macro

Log into the Forum.
Navigate to a board where you want to post a message.
Click New Message.
(Or, you can reply to an existing message by opening that message and clicking the Reply button.
Once the post message window has loaded, you will see a Macros menu.
Click in the Body field where you want to paste your text.
If the text is short, you could also paste it in the Subject field.
Click on the Macro menu to open it.
Select the macro you wish to paste.
The text of your macro will paste where you have your cursor.
Type any other text you wish in the message body.
Click Submit Post.

Note: If there is particular text that you wish to appear at the bottom of every message you post, put the text in a signature instead of a macro.

Advanced Board Usage

How do I use bookmarks?
Bookmarks allow you to list boards, threads, and individual messages on a special page so you can easily find them again.

To Favorite a board:

Log into the Forum.
Go to the board you want to bookmark.
Open the Board Options menu and click Add this Board to my bookmarks.

To add a thread or message to your bookmarks:

Log into the Forum.
Open the message you want to bookmark.
Open the Message Options menu and click Add this Thread/Message to my bookmarks

To view your bookmarks, click My Profile, and then click the Bookmarks tab.
To delete any of your Bookmarks, click My Profile, and then click the Bookmarks tab. Place a checkmark in the bookmark you want to delete from the list and click the Remove option for that section.

How do I use subscriptions?
If you add a board, thread, or message to your subscriptions, the system will send you an e-mail every time someone posts to the board, or replies to the message or thread.

To add a board to your Subscriptions

Log into the Forum.
Go to the board to which you want to subscribe.
Open the Board Options menu and click Add board to my subscriptions.

Add a message to your Subscriptions

Log into the Forum.
Open the message to which you want to subscribe to.
Open the Message Options menu and click Add this Thread to my subscriptions or Add this Message to my subscriptions.

To view or delete your Subscriptions, click My Profile, and then click the Subscriptions tab.

To delete any of your Subscriptions, click My Profile, and then click the Subscription tab. Place a checkmark in the subscription you want to delete from the list and click the Remove option for that section.

How do I use the dashboard?
Your Dashboard is a little window that displays a lot of information. It is launched when you click your bolded screen name (link) that appears near the top of most Forum pages. The Dashboard displays:

Your current icon.
Click on it to choose anther one.
Your current statistics.
A link to the Web Private Messenger.
Click the envelope to launch the Private Messenger and reply to your messages.
Your Subscriptions and bookmarks, including recent activity.
Click on a Subscription or bookmark to see what's new in those areas.
Quick links to Search, Chat, your Profile, and other things.

To launch your Dashboard, log in, then click on your username in the header bar, or click on Dashboard.

What is RSS and how do I use it?
RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to Web sites, and those sites feed you headlines so you can stay up to date. To use RSS, you'll need a feed reader, such as Bloglines, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. Once you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. Once you click it, the RSS feed will appear in your reader, and you will see new content from that section of the community whenever it becomes available.

Private Messenger

What is the Private Messenger?
The Forum Private Messenger allows you to send private notes to other members of the Forum. Private Messenger has two big advantages over e-mail:

You don't have to know the other member's e-mail address to send the note. (Also, you don't have to reveal yours.)
Private Messenger is more interactive than e-mail. It's easier to hold a quick conversation through it.

To use the Private Messenger, you have to have an account and you have to be logged in. If you're logged in, a Messages link will appear on the top of your page. If you have any new messages, a yellow envelope icon will appear next to the link and the number of new messages will be indicated.

If you click on the link, the Private Messenger window appears.

How do I send a private message?

Log into the Forum.
Click the Messages Link
In the private messenger window, click Send a New Message.
If you have created a Friends List, and you want to send the message to a listed friend, select the friend from the Send to Friend pulldown menu.
If you want to send to someone not in your Friend List, type the person's user name in the Send to field.
Type the subject of your message in the Subject field.
Type the body of your message in the Note field.
Click Send Message at the bottom of the page.
The message will be sent to the other user. The message will also appear in your Outbox.

How do I read a private message?

Log into the Forum.
If you have any new messages, a yellow envelop icon will appear next to the Messages link and the number of new messages will be indicated.
Click the Messages Link.
The Private Messenger window will be displayed.
Click the Inbox link.
Your Inbox will be displayed.
Click the Subject of the message you want to read.
The full message will be displayed.
After you have read the message, you can click on links to Reply to the message or Delete the message buttons at the bottom of the page.
You can also click on the Add User to Friends List link to add the sender to your Friends List.
Or, if you don't want this user to send you any more messages, you can click on the Add User to Ignore List link to add the person to your Ignore List.

How do I reply to a private message?

Log into the Forum.
Click the Messages Link.
Click the Inbox link.
Your Inbox will be displayed.
Click the Subject of the message you want to read.
The full message will be displayed.
Click the Reply link at the bottom of the window.
The Send Message window will be displayed with the Send to and Subject fields pre-populated.
Enter your message in the Note field.
Click Send Message.

How do I delete a private message?
While reading a message, you can click the Delete link at the bottom of the window to delete the current message.

While viewing your Inbox, you can delete several messages at once by checking the checkboxes next to the messages you want to delete, then clicking Delete Checked.

How do I see private messages I've sent to others?
When in the Private Messenger, click the Outbox link to see all the messages you sent to others.

What is my Friends List and how do I add users to it?
Your Friends List has three functions in the Forum:

Similarly, if you have checked the Friends Only option for Online Status on your Preferences tab, then only people on your Friends List will be able to see when you are online or not.

What is my Ignore List and how do I add users to it?
Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If such a user is sending you messages and won't stop when you ask them, you can tell the system to not deliver their messages to your Inbox by adding them to your Ignore List.

To add someone to your Ignore List:

Log into the Forum.
Click the Messages Link.
The Private Messenger window will be displayed.
Click the Find Users link.
Enter the user's screen name in the Search box.
Click Search.
When the user's name is displayed, click the Add to Ignore List link on the same line as the user's name.

You can also click the Add User to Ignore List link in any message the user has sent you to add that person to your Ignore List.

To see who's on your Ignore List, click the Ignore tab in your Private Messenger. You can remove them from your Ignore List if you've changed your mind.



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