Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to flag a sweepstakes casino we haven't covered yet? This page explains how to reach the Sweepstakes Casino Apps team and what we can — and can't — help with.
What We Can Help With
Sweepstakes Casino Apps is an independent research and comparison site focused on sweepstakes and social casinos, including how their Gold Coin and Sweepstakes Coin models work and how their redemption rates and game libraries compare. We're happy to hear from readers about any of the following:
- Corrections to an offer, welcome bonus, or editorial rating shown on the site
- Questions about how we assess and rank platforms like Crown Coins, SplashCoins, or the other sites listed in our comparisons
- Suggestions for sweepstakes casinos you'd like to see reviewed
- Feedback on site accuracy, broken links, or outdated information
- General questions about how the sweepstakes model works, in case our About Us page doesn't already answer it
What We Can't Help With
Because Sweepstakes Casino Apps does not operate any sweepstakes casino, hold player funds, or process redemptions, there are some things outside what we can resolve directly:
- Account issues. Login problems, verification delays, or a locked account need to go through the platform's own support team — the sweepstakes casino you signed up with, not us.
- Redemption or payment disputes. If a Sweepstakes Coin redemption is delayed or a withdrawal hasn't arrived, that's a matter for the operator's customer support and their published terms and conditions.
- Legal advice on eligibility. We can point you toward general information, but whether a specific sweepstakes casino is available or appropriate for you depends on your state and the operator's own eligibility rules. We're not able to confirm this on an operator's behalf.
- Bonus or promotion terms. Welcome offers, daily rewards, and loyalty perks are set and honoured by each platform. Any dispute over how a bonus was applied should be raised with that platform directly.
Before You Reach Out
A few things are worth checking first, since they answer most of the questions we receive:
- Availability and offer terms change frequently, and eligible states vary by operator — always check the current terms on the platform's own site before signing up or redeeming
- Sweepstakes casinos generally don't require a purchase to participate; if you're unsure how "no purchase necessary" works for a specific platform, that detail is usually in the operator's official rules
- Our Responsible Gambling page has information on setting limits and finding support resources if play is becoming a concern
- Our Terms and Conditions page explains how this site operates, including our editorial approach and affiliate relationships
How Ratings and Rankings Work
If your message is about why a particular operator ranks where it does, here's the short version: our editorial ratings reflect research into welcome offers, game libraries, and redemption conditions as published by each operator. Commission from any affiliate partnership never buys placement or a higher score — a platform's position on our site is not for sale. That said, ratings are a snapshot based on publicly available terms at the time of review, and those terms can change, so we'd genuinely appreciate a note if you spot something out of date.
Getting a Response
We read every message that comes in, though response times can vary depending on volume. For account-specific or time-sensitive issues — a stuck redemption, a verification hold, a bonus that hasn't credited — contacting the sweepstakes casino's own support team directly will almost always be faster, since only they can access your account.